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Return eligibility

Items must be returned within the listed return window, in acceptable condition, and with required packaging where applicable.

Perishable goods, hygiene items, customized goods, digital goods, and restricted categories may be non-returnable.

We may reject returns that show misuse, tampering, material damage after delivery, or policy abuse.

Refund method and timing

Approved refunds are issued to the original payment method unless law requires or allows an alternate method.

Refund processing times depend on payment providers, card issuers, and banking networks after approval.

Shipping fees and service fees may be non-refundable except where required by law or due to our fulfillment error.

Abuse prevention and account controls

Excessive return rates, repeated false claims, and intentional damage patterns may trigger manual review or account limits.

We may require additional evidence for damaged, missing, or incorrect item claims.

Policy abuse can result in rejected claims, account suspension, and legal enforcement where appropriate.

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